Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for a fast, secure checkout.

Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once your order is processed, we may not be able to modify it.

Shipping & Delivery

Where do you ship?
We primarily ship within the UK. For international orders, please contact us and we'll do our best to accommodate your request.

How long does delivery take?
UK orders typically arrive within 3-5 business days. You'll receive tracking information once your order ships.

Do you offer free shipping?
Shipping costs are calculated at checkout based on your location and order size.

Products & Sizing

How do I choose the right size?
Most of our headwear is designed to fit a range of head sizes comfortably. Check individual product pages for specific sizing details.

What materials are your products made from?
We use premium materials including high-quality cotton, wool blends, and technical fabrics. Each product page lists specific material details.

How do I care for my headwear?
Care instructions vary by product. Generally, we recommend spot cleaning or hand washing in cold water and air drying to maintain quality.

Returns & Exchanges

What is your return policy?
Please refer to our Shipping & Returns page for full details on returns and exchanges.

How do I return an item?
Contact us to initiate a return and we'll provide instructions and a return address.

Wholesale & Stockists

Do you offer wholesale pricing?
Yes! We work with select retailers and stockists. Please contact us with details about your business for wholesale inquiries.

Contact & Support

How can I get in touch?
You can reach us through our Contact page. We aim to respond to all inquiries within 24-48 hours.